If you do not recognize a charge on your credit card, open a support ticket, live chat, or call us at 1-866-330-1272.
Please provide as much information as possible including:
- Your name
- Order number
- The email address you used to place your order.
Please allow us one business day to investigate before initiating a chargeback with your bank. Banks charge us a fee for each chargeback and we would like to avoid a fee. Once we finish our investigation, we will explain the reason for the charge or refund your credit card.