I Have a Charge on My Credit Card I Do Not Recognize

Modified on Fri, 19 Nov 2021 at 12:51 AM

If you do not recognize a charge on your credit card, open a support ticket, live chat, or call us at 1-866-330-1272. 

Please provide as much information as possible including:

  • Your name
  • Order number
  • The email address you used to place your order. 

Please allow us one business day to investigate before initiating a chargeback with your bank. Banks charge us a fee for each chargeback and we would like to avoid a fee. Once we finish our investigation, we will explain the reason for the charge or refund your credit card.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article