If you do not recognize a charge on your credit card, open a support ticket, live chat, or call us at 1-866-330-1272. 

Please provide as much information as possible including:

  • Your name
  • Order number
  • The email address you used to place your order. 

Please allow us one business day to investigate before initiating a chargeback with your bank. Banks charge us a fee for each chargeback and we would like to avoid a fee. Once we finish our investigation, we will explain the reason for the charge or refund your credit card.


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