If you have any issues with a foil balloon purchased from Bargain Balloons, please look over the list of solutions below.
Standard Foil Balloons with Self-Sealing Valves (for air-fill foil balloons without self-sealing valves, click here)
Solutions and Tips
Hole in balloon
The smallest pinhole can cause a balloon to pop or deflate quickly. Some holes are too small to see with the naked eye. If you cannot see the hole in the balloon, try pressing on the balloon, while feeling around in order to figure out where the air is escaping. In many cases, there may not be a hole. Instead, the air may be escaping from the self-sealing valve. Please read the solution below about balloons losing air quickly.
You can try taping over the hole, but this is unlikely to stop the balloon from deflating because helium and air pressure will lift up the tape and the air or helium will escape. If there is no hole, you might have damaged the self-sealing valve by using the wrong nozzle to inflate the balloons. Only use the balloon nozzle recommended to inflate foil balloons. See more details on balloon nozzles.
If you use the wrong equipment to inflate a foil balloon, the self-sealing valve can expand or tear and will no longer work.
Seam of balloon not sealed
The manufacturer heat seals two pieces of film together to make a foil balloon. In rare cases, the machine will fail to make a complete heat-seal, leaving part of the balloon unsealed. In other cases, the seal may look finished, but the balloon will pop when under pressure once inflated.
Unless you can find a way to heat seal the balloon together, there is no real solution to this issue. This is a manufacturing defect and errors like this often occur in batches. If you ordered a large quantity of the same balloons, you may want to try using a balloon further down the batch you received, until you find balloons that do not have the defect.
The balloon will not inflate or the opening seems sealed.
Customers often ask what to do about foil balloons that do not inflate, yet appear sealed. In most cases the balloon is inflatable, and the customer is not inflating the balloon properly. Manufacturer defects do happen but are a rare occurrence.
Do not give up. Try several times and the solutions listed above, before deciding the balloon is defective. Balloons that do not inflate are not common.
Missing self-sealing valve
It is a rare occurrence but can happen when no self-sealing valve is manufactured into the balloon.
It is important to know that most balloons 16 inches or smaller do not have a self-sealing valve and require heat sealing.
Run your hand over the tail of the balloon and feel for a difference in elevated texture– this is the valve.
You can also try heat sealing it. Learn about heat sealing balloons.
The balloon deflates too quickly
This is a sign that there is a hole in the balloon, or the helium is leaking from the self-sealing valve.
Unfortunately, there is no real solution for balloons with holes in them.
If helium or air is escaping from the self-sealing valve:
Balloons pop during or after inflation.
Other reasons why balloons pop:
Balloons are stuck together
This happens when the ink did not dry before the next step of the manufacturing process of the balloon.
In most cases, the balloon can be peeled apart with little or no damage.
It is very important to store balloons in a dry location.
My balloon will not float
Some balloons will not float in elevations 4000 ft or higher.
See this article about helium.
Nitrogen and helium do not mix well. The supplier needs to mix helium and nitrogen in the appropriate mix. Nitrogen weighs the same as air.
Streaks/discoloration or missing ink on balloon
This is normally a manufacturing defect.
Balloons should always be able to inflate regardless of printing defects. Do not fold foil balloons because they get easily scratched and the ink can transfer to another balloon.
The balloon is not floating upright
Once you add a ribbon and a weight, the balloon should float upright.
A few balloons (like jumbo letter and number balloons) have two tie points. In order to keep the balloon upright, you will have to tie a ribbon and weight to each tie point.
Balloons in higher elevations can experience issues floating upright. This issue is not common, but balloons in higher elevations might float slightly to one side. This is not a manufacturer defect.
Using the correct nozzle is very important when inflating balloons.