We accept product returned to us up to 30 days from the date of shipping your order. We will only accept product if we have received notification of your reason, within 30 days by email or through the support portal. You will receive a full refund for the cost of the product. However, we cannot refund shipping costs, as it has already been paid to the courier. If the order was unopened and shipped with USPS, mark the order as "return to sender" and return it to the post office. Return shipping charges will not be incurred.
Product must be returned in salable condition. We are unable to accept open bags of latex, weights, and packages of foil balloons. If you return product that is not in salable condition, the product will not be refunded or returned to you. It is best to email us a list of the products you wish to return in advance (you can also put a note in the return parcel). Include the tracking number of the return in your email.
If you need to return product past 30 days from the date of shipping your order, please let us know which products you wish to return. Even though it is past our return policy date, we will normally accept any product we continue to sell. However, we cannot accept returns of latex balloons past 30 days. Latex balloons have a shelf life, and we need to keep our inventory fresh for all our customers. If you return products shipped more than 30 days ago without return authorization, we reserve the right to not refund the items. We will also not ship the products back to you. Returns can take up to 30 days to process after we receive your return.
Once you see tracking acceptance of your return, please do not expect an immediate refund. All orders are shipped from our head office/warehouse in Canada. You have a choice of shipping your return back to our Canadian head office or to our New York address. The New York address does not have any staff. Any mail or returns sent to the NY address, are forwarded to our Canadian address every 2 weeks. The processing time for a return is likely slower than many other companies. We apologize for this inconvenience, but having the NY address allows you to save on shipping costs when returning any goods. If you need a faster refund, you can choose to ship the order back directly to our Canadian head office. We do not cover return shipping costs.
- A return sent to the US address can take up to 30 days to process from the date or receipt
- A return sent to our Canadian address can take a few days to process
- Returns are typically processed later in the week when we have fewer orders to ship
Please mail the balloons back to:
130 Matheson Blvd East, Unit 1
Mississauga, ON L4Z1Y6
3909 Witmer Rd. Suite 862
Niagara Falls, NY 14305