Over 99% of our shipments to the US and Canada are shipped without a signature required which means in most cases you will not need to sign for the parcel or be home at the time of delivery.

When an order ships NSR (No Signature Required) the courier companies still reserve the right to ask for a signature so we cannot offer any guarantee the driver will leave the parcel. Courier companies generally do not leave parcels at commercial addresses without a signature.

We may add signature required to high value shipments or to addresses where there have been delivery issues in the past. All international shipments require a signature.   

Meaning of Signature Options

No signature required (NSR): By default we ship most orders no signature required. A driver may deliver your order without anyone being present. This option may not be available for all shipments or to all destinations. Some higher value shipments may ship signature required.  International shipments outside the US and Canada cannot ship this way.

If You Require a Signature

UPS and FedEx charge an additional fee of $5.00 when a signature is required. If you require a signature for your order, please make a request for a signature upon delivery in the section called 'Shipping Comments'. The additional charge will be added to your order. UPS or FedEx drivers do not generally leave parcels at commercial addresses without a signature, unless the driver feels the package will be safe.  

These three options are available

1. Indirect signature required (ISR): A driver may deliver your order in one of three ways: 

A. By obtaining a signature from someone at the delivery address
B. Acquiring a signature from a neighbor, building manager, or another person at a neighboring address
C. Where available and when possible, getting authorization from you to release the package without anyone present

2. Direct signature required (DSR): Someone at your address can sign for the delivery. If no one is at the address, the courier service may re-attempt the delivery.  

3. Adult signature required (ASR): A driver will obtain a signature from someone at the delivery address, who meets the age of majority in the destination country. Government issued photo identification, or other identification accepted by local authorities will be required. For Canadian deliveries, the recipient must be 19 years of age with present government issued photo ID.