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Post-Order Questions
Returns
4
Return Policy and Instructions
How do I return an order?
Why have I not received my refund for my return?
Can I mark an order return to sender?
Credit Cards Charges
2
I Have a Duplicate Charge on My Credit Card
I Have a Charge on My Credit Card I Do Not Recognize
Tracking Orders
3
How do I track my order?
How can I retrieve past invoices or tracking numbers?
When will you send a tracking number?
Missing Products or Damages
2
I Received a Damaged Balloon Hand Pump
I am missing products from my order. What do I do?
Address Corrections
2
My address is incorrect. How do I change it?
My state or province is incorrect. What can I do?
Customer Portal
5
I Cannot See My past Orders on the Customer Portal
Customers New to the Portal
My Customer Portal Password is not Working
Forgot or Cannot Find Password to the Customer Portal
How do I change my Customer Portal password?
Other Post Order Inquiries
3
Where do I find my customer number?
Where can I mail a check to?
I did not Receive A Confirmation Email
Changing and Cancelling Orders
4
Is my card automatically charged if I request a change?
I Need to Cancel my Order
How long does a refund take?
How can I make changes to my order after it has been placed?
