The Importance of Choosing a Discrepancy Action

Modified on Fri, 19 Nov 2021 at 12:24 AM

At checkout, you have the option of choosing a discrepancy action (see the options below). This may be a good option, as it will speed up the packing process and delivery whenever there is a minor discrepancy with your order.

Our customer service agents always verify the following when making inventory adjustments:

  • Discrepancy actions are only meant for minor issues. If a lot of product is missing, you will be contacted.
  • If you only ordered two bags of latex balloons and one bag is not available to ship, you will be contacted even if you chose to substitute for a similar product or a refund.
  • If you bought letter or number balloons and we do not have a balloon, a customer service agent will contact you.
  • We make substitutions with similar products of similar value only. For example, we will not substitute an Easter balloon for a Mother's Day balloon.
  • When in doubt, be assured you will always be contacted.
  • If we expect more stock soon and we know the date you need your order by, we will hold your order and ship it when stock is available again.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article