In order to keep prices as low as possible, we only accept orders placed through our online shopping cart. If you are having issues placing your order, please open a support ticket, live chat session, or call us at 1-866-330-1272.
Add Items To Your Shopping Cart
When you navigate through our website, you will see a box below each product that reads, "Add to Cart" with the number 1 in it (see image below). Change the quantity to the amount you want and press add to cart. This will add the item to your shopping cart. On the right hand side of the website, you will now see a green button that reads "View Your Order - Proceed to Secure Checkout". Press this button when you're done shopping. If you need to make changes to your order, they can be made once you proceed to checkout. Additional instructions on checking out will be available on the checkout page.
How to Search the Website
There are several ways to find balloons on our website. You can navigate through the pages of the site by pressing the category page links, near the top and along the left hand side of the website. Pressing the category links will take you to balloons or products that match the category. An example: if you are looking for latex balloons, scroll all the way down the navigation bar on the left side where the box turns green. The header will read “Latex Balloons”. You will see all of the different categories of latex balloons we carry.
You can also use the search feature on the top right hand side of the website. If you enter a word or several words, the website will display products where product names or categories match your search. When doing a search, keep your search to as few words as possible. An example of this would be if you are looking for Teenage Mutant Ninja Turtle balloons. Search “Ninja” rather than using all four words. That search may find a few other balloons, but it will list all the Teenage Mutant Ninja Turtle balloons as well.
The search is defaulted to “any word”. You can be more specific by choosing “all words”, meaning you want all words to appear in your results. You will get specific results that way. The search is also defaulted not to include air-fill balloons. Air-fill balloons are balloons meant to go on sticks and do not float with helium. Some customers are not aware of this, so we allow you to choose if you want to include these in the search or not.
If you are unable to locate a product on our website, please press the live chat button, open a support ticket, or call us as 1-866-330-1272. One of our customer service agents will look into finding the product for you, and send you a link to it on our site.
Search found at the top of our website
Saving Shopping Cart
Your shopping cart should stay saved on your computer for up to 30 days. Unfortunately, if you delete the history on your computer, or are using a browser that is set to delete history and cookies; you could lose your shopping cart. There is no way to sign in and save the cart, but every cart has a cart ID. Your cart ID can be found as shown in the image below, above the "View Your Order" button. If at any time you have lost your cart on your computer, or need to retrieve your cart on another computer, press the "Transfer Cart" link and enter the cart ID and you will be able to retrieve your cart. A cart can only be stored on one computer at a time. If you move the cart to another computer and wish to continue on another computer, you can bring the cart back and forth from computer to computer by transferring the cart as per the instructions above.