If a live chat operator is available, you can request to change an order through one of our live chat operators. If no operator is available, please follow this link to request a change to your order. By submitting a change request through this link only, an order changes to ‘on hold’. Our shipping team is unable to ship an ‘on hold’ order without making the requested changes. Sending an email through support or through our general email does not place an order on hold. If an order has already shipped, the change request link will not work please call us at 1-866-330-1272 and we will confirm whether the order is still in our warehouse.  If the order has tracking, but is not picked up by the courier company there is a